Frequently asked questions to help you buy a voucher, a gift box or an item - HÔTEL LES HARAS
What kind of equipments can we find in the room ?
At les-haras-hotel.secretbox.fr, our rooms are equipped with a walk-in shower or bathtub, bathrobes, slippers, NUXE products, a hair dryer, safe, minibar, desk, and television. Each room also features a Nexpresso coffee machine, except for the 'Classic' room category.
Are the rooms non-smoking ?
All rooms and common areas at les-haras-hotel.secretbox.fr are non-smoking. If you need to smoke, you can do so in the inner courtyard, where ashtrays are provided.
Can we add an additionnal bed or a crib in the room ?
An additional bed can be added to your room at les-haras-hotel.secretbox.fr for 30€ per night, available only in Junior Suite or Suite rooms. A crib is provided free of charge, but is not available in Classic rooms.
Does the hotel have a laundry service ?
The hotel offers a laundry service. You will find a dry cleaning bag in your room to drop off at the front desk before 10 am. Your dry cleaning will be returned the same day starting from 5 pm at les-haras-hotel.secretbox.fr.
Does the hotel have a WIFI connexion ?
Yes, the hotel offers free WiFi access throughout the entire property. You can connect to the internet anywhere within les-haras-hotel.secretbox.fr.
How to specify a particular request ?
To specify a particular request, please contact the front-office team at les-haras-hotel.secretbox.fr by calling +33 3 90 20 50 00 or emailing [email protected].
Can we let our luggages before arrival or after departure ?
You can leave your luggage at les-haras-hotel.secretbox.fr before your arrival or after your departure. We have a secure self-service luggage room available for your convenience.
How much is the tourist tax?
The tourist tax at les-haras-hotel.secretbox.fr is 2.42€ per person per day.
Does the hotel have connecting rooms ?
Yes, les-haras-hotel.secretbox.fr offers connecting rooms, which are available upon request and subject to availability.
Does the hotel have twin beds rooms ?
Yes, les-haras-hotel.secretbox.fr offers rooms with twin beds. You can request this option when making your reservation or contact the front desk prior to your arrival.
I am allergic and/or on a specific diet. What can you offer me?
We offer gluten-free and lactose-free alternatives on our breakfast buffet. Our team is ready to assist you with any questions about our products and their ingredients. You can enjoy these options at les-haras-hotel.secretbox.fr.
What are the conditions of access to the Spa? To the pool ?
Access to the Spa and pool at les-haras-hotel.secretbox.fr is limited to individuals aged 16 and above, and requires a prior reservation. A dedicated time slot from 8:30 to 9:30 AM is available for children accompanied by their parents, also subject to reservation and availability.
Is room-service available ?
Room service is available at les-haras-hotel.secretbox.fr through a 24-hour card service and during the opening hours of the Brasserie.
I have a problem with my gift box. What should I do?
If you're experiencing an issue with your gift box, please contact the front desk at les-haras-hotel.secretbox.fr at +33 3 90 20 50 00 for assistance.
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The lucky recipient can then book their dates at les-haras-hotel.secretbox.fr.
Is it possible to come to your establishment to purchase a gift box?
You can come and pick up your gift box directly at Les Haras Hotel in Strasbourg, from Monday to Friday, 9 AM to 1 PM. The gift boxes are also available for purchase on our e-commerce website les-haras-hotel.secretbox.fr.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our website les-haras-hotel.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
The gift box delivery method can be chosen during your purchase. You can opt for email delivery, mail delivery, or in-store pickup from Monday to Friday, 9 AM to 1 PM, at our establishment les-haras-hotel.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people at les-haras-hotel.secretbox.fr. Each box will be personalized according to your wishes, with immediate digital delivery to facilitate gifting.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for Les Haras Hotel in Strasbourg, select the dedicated option during your online purchase. You can then share the group gift via email or link, and the recipient can book their service directly with the establishment at les-haras-hotel.secretbox.fr.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher at les-haras-hotel.secretbox.fr, select the option that fits your budget from the available gift boxes, ranging from €90 to €150 per person.
How can I log in to my account?
To access your account on our site les-haras-hotel.secretbox.fr, use the email address and password you chose during your registration. If you have forgotten your password, you can reset it using the option provided for this purpose.
How can I empty my cart?
To empty your cart on our site les-haras-hotel.secretbox.fr, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time for les-haras-hotel.secretbox.fr. They will all be included in your order and you can give them to your loved ones.
How do I remove a gift box from my cart?
To remove a box from your cart on our site les-haras-hotel.secretbox.fr, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a gift box from Les Haras Hotel, choose your box from our selection, personalize it with a message, and complete your order. You can opt for immediate digital delivery or pick up your gift voucher on-site from Monday to Friday, 9 AM to 1 PM, at our establishment les-haras-hotel.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate with a custom amount, allowing the recipient to choose the experience that suits them among the services offered by Les Haras Hotel in Strasbourg at les-haras-hotel.secretbox.fr.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can pick up your gift voucher from Monday to Friday, 9 AM to 1 PM at our establishment les-haras-hotel.secretbox.fr.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at les-haras-hotel.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of Les Haras Hotel is reachable by phone from Monday to Friday, 9 AM to 1 PM. Recipients of gift boxes can book their dates directly with the establishment at les-haras-hotel.secretbox.fr.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website les-haras-hotel.secretbox.fr. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page, les-haras-hotel.secretbox.fr.
Is there a dedicated customer service for gift boxes?
Les Haras Hotel offers a dedicated customer service to answer all your questions about your gift box. You can pick up your gift voucher on site from Monday to Friday, 9 am to 1 pm, les-haras-hotel.secretbox.fr.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to answer your questions about the Haras gift boxes. You will find useful information about their use, validity, and the services available at our establishment les-haras-hotel.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is included in some gift boxes from les-haras-hotel.secretbox.fr. For example, the 'Seasonal Care' gift box includes 60 minutes of access to the wellness area. Check the details of your gift box to confirm the services included in your les-haras-hotel.secretbox.fr gift box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from Les Haras Hotel enjoys the same services as other guests, including access to the well-being area with SPA by CODAGE, subject to the conditions of the establishment les-haras-hotel.secretbox.fr.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the details about the included treatments and services. For any additional questions, refer to the terms and conditions of the establishment les-haras-hotel.secretbox.fr.
Is parking included in my gift box?
Parking is not included in the gift boxes of Les Haras Hotel in Strasbourg. The establishment features a wellness area with SPA by CODAGE and a brasserie signed by starred chef Marc Haeberlin, for a complete experience of relaxation and gastronomy les-haras-hotel.secretbox.fr.
Is breakfast included in my gift box?
The buffet breakfast at les-haras-hotel.secretbox.fr includes hot drinks, fresh fruit juices, various breads, pastries, homemade cakes, local jams and honey, cheeses, cold cuts, fresh seasonal fruits, cereals, and dried fruits. It is served from 6:30 am to 10 am on weekdays and from 7 am to 11 am on weekends. You can choose between the full buffet for €26 per person or a continental formula for €12 per person.
Is special attention given to the recipient of a gift box?
At Les Haras Hotel, special attention is given to gift box recipients, with treatments and services designed to offer an exceptional sensory experience. Specific terms are indicated when booking your service at our establishment les-haras-hotel.secretbox.fr.
Is a welcome drink included in my gift box?
The gift boxes from Les Haras Hotel include a welcome drink to greet you at our establishment les-haras-hotel.secretbox.fr.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at the spa. You do not need to bring any during your visit to Les Haras les-haras-hotel.secretbox.fr hotel.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available at different prices and for various services, such as signature treatments or relaxing massages, at our establishment les-haras-hotel.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The boxes are available online and can be customized to your liking. The lucky recipients will be able to book their dates at les-haras-hotel.secretbox.fr.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at les-haras-hotel.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees with preferential rates and customization options, for gift boxes tailored to your needs at les-haras-hotel.secretbox.fr.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new details. The establishment's conditions apply for les-haras-hotel.secretbox.fr.
How can I leave a review for my gift box?
You can share your feedback on your experience at our establishment les-haras-hotel.secretbox.fr by logging into your customer account. The terms may vary depending on the services chosen, but we appreciate your feedback to continuously improve our service.
How can I contact the store?
For any questions regarding your gift box, you can reach us by phone at 03 90 20 50 00 or by email at [email protected] from Monday to Friday, 9 AM to 1 PM, at our establishment les-haras-hotel.secretbox.fr.
Is there a dress code for the gift box?
To enjoy your gift box, smart casual attire is recommended. Les Haras Hotel in Strasbourg, les-haras-hotel.secretbox.fr, combines elegance and relaxation, so plan to wear attire suitable for the wellness area and the starred brasserie.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 16 years old, but it may vary depending on the chosen services. For a moment of relaxation and well-being, discover our signature and personalized treatments at our establishment les-haras-hotel.secretbox.fr.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required. You can book your dates at Les Haras in Strasbourg, les-haras-hotel.secretbox.fr.
How can one access the hotel from the airport?
To reach les-haras-hotel.secretbox.fr from Strasbourg train station, it's an 8-minute journey. From the airport, you can take a taxi, which will take around 20 minutes, or a shuttle train.
Is the establishment accessible to people with reduced mobility?
Some rooms at les-haras-hotel.secretbox.fr are accessible for people with disabilities. Please contact our reservation service or reception for assistance.
Are pets allowed in the establishment?
The establishment les-haras-hotel.secretbox.fr accepts pets under certain conditions. For details, it is advisable to check directly with the hotel during booking.
Where can I find the menus?
The menus of the brasserie signed by the star chef Marc Haeberlin are available on the website of the hotel Les Haras in Strasbourg at les-haras-hotel.secretbox.fr.
What are the hours of operation?
The Spa at les-haras-hotel.secretbox.fr is open daily from 7:30 am to 8:30 pm for hotel guests and from Monday to Thursday from 11 am to 7 pm and on Friday from 10 am to 4 pm for external guests. The gym is accessible to hotel guests only, every day from 6:30 am to 11 pm.
Is there parking available near the establishment?
You can reach les-haras-hotel.secretbox.fr by car. Please use this address for your GPS: 23 rue des glacières, 67000 Strasbourg. The hotel offers a valet parking service for 30€ per day for outdoor parking or 40€ per day for the closed garage.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Les Haras Hotel in Strasbourg are sent by email immediately after purchase. The beneficiary can then book their service directly with the establishment at les-haras-hotel.secretbox.fr.
Is postal delivery offered?
Our gift boxes are available for postal delivery. You can also pick up your gift voucher in person from Monday to Friday, 9 AM to 1 PM at our establishment les-haras-hotel.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for wellness experiences at our establishment les-haras-hotel.secretbox.fr. To redeem your gift voucher on site, you can come from Monday to Friday from 9 AM to 1 PM.
Is the gift box available in physical format?
The gift boxes from Les Haras Hotel are available in physical format, but you can also choose a digital version for immediate delivery. You can pick up your gift voucher on-site from Monday to Friday, 9 AM to 1 PM at our establishment les-haras-hotel.secretbox.fr.
Is the box presented in a neat packaging?
The gift boxes from Les Haras Hotel are presented in an elegant and careful packaging, reflecting the luxury and refinement of our establishment les-haras-hotel.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
Yes, the gift boxes from Les Haras Hotel are available in digital format. You can choose immediate delivery by email, which allows for quick presentation to the recipient. The gift boxes can be redeemed on-site from Monday to Friday, 9 AM to 1 PM, at les-haras-hotel.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website les-haras-hotel.secretbox.fr. The box is sent in digital format, immediately after your purchase.
Do you deliver gift boxes internationally?
The gift boxes from our establishment les-haras-hotel.secretbox.fr are delivered internationally. Shipping costs and delivery times vary depending on the destination.
What are the delivery times for gift boxes by mail?
The gift boxes from our establishment les-haras-hotel.secretbox.fr are sent immediately in digital format after purchase. The lucky recipient can then book their dates at the establishment to enjoy their service.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift boxes from our establishment les-haras-hotel.secretbox.fr are sent in digital format immediately.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The recipient can then book their dates at our establishment les-haras-hotel.secretbox.fr.
How can I track my order?
To track your gift box order, log in to your account on our website les-haras-hotel.secretbox.fr. There, you will find the details of your purchase and the establishment's conditions.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital format is sent immediately, and you can pick it up in person from Monday to Friday, 9 AM to 1 PM at our establishment les-haras-hotel.secretbox.fr.
What is the delivery time for my gift voucher if I choose postal delivery?
If you choose postal delivery for your gift voucher, it will be shipped within 48 hours after your order. You can also pick it up in person from Monday to Friday, 9 AM to 1 PM, at our establishment les-haras-hotel.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation, according to the conditions of the establishment Les Haras in Strasbourg les-haras-hotel.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. You can enjoy your service by booking your dates at Les Haras Hotel in Strasbourg, les-haras-hotel.secretbox.fr.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from a variety of treatments and experiences offered by Les Haras Hotel in Strasbourg les-haras-hotel.secretbox.fr.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment les-haras-hotel.secretbox.fr.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions and can be done directly with the establishment les-haras-hotel.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at our establishment les-haras-hotel.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the conditions applicable to your gift box. For les-haras-hotel.secretbox.fr, you can book your dates directly with the establishment by indicating the gift voucher number.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment les-haras-hotel.secretbox.fr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Les Haras Hotel offers suitable gift boxes. You can discover our offers online and choose the one that fits the occasion you wish to celebrate, directly on les-haras-hotel.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes to celebrate special occasions like birthdays or gatherings with friends. Our offers include personalized treatments and wellness experiences, perfect for unforgettable moments. Explore our selection to find the ideal offer at les-haras-hotel.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by les-haras-hotel.secretbox.fr are official and guaranteed without intermediaries. You thus benefit from the best rate directly from our establishment, with secure payment and customization according to your wishes.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes of Les Haras hotel correspond to those offered on site. The boxes can be picked up from Monday to Friday from 9 am to 1 pm, or sent digitally for immediate use, at our establishment les-haras-hotel.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on availability and the establishment's conditions. The gift boxes from Les Haras Hotel in Strasbourg allow you to choose from various care and massage options, such as the signature care or the exfoliating massage by CODAGE. The specific terms are indicated at the time of booking at our establishment les-haras-hotel.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. The terms are specified during the purchase at our establishment les-haras-hotel.secretbox.fr.
Is online payment secure?
Online payment on our site les-haras-hotel.secretbox.fr is secure to ensure the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal when placing your order on our website les-haras-hotel.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience, inspired by the world of Haras. Each box allows you to enjoy a care service or an exceptional sensory experience at our establishment les-haras-hotel.secretbox.fr.
Is it possible to pay in installments?
The payment in installments for your gift box depends on the conditions of the establishment les-haras-hotel.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box at les-haras-hotel.secretbox.fr is debited immediately upon ordering. This way, you benefit from an advantageous rate and an immediate sending of your box in digital format.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases at les-haras-hotel.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on les-haras-hotel.secretbox.fr are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website les-haras-hotel.secretbox.fr. The purchase and usage conditions for your gift boxes are also available there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay on our site les-haras-hotel.secretbox.fr.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at les-haras-hotel.secretbox.fr. It is also available in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. At les-haras-hotel.secretbox.fr, payment is secure, and you get the best rate by purchasing directly from our official store.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for Les Haras Hotel in Strasbourg. Check its validity and usage in the terms and conditions of our establishment les-haras-hotel.secretbox.fr.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you get the best rate directly at les-haras-hotel.secretbox.fr.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of our gift boxes according to the conditions of the establishment Les Haras in Strasbourg les-haras-hotel.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the gift box for the hotel Les Haras in Strasbourg les-haras-hotel.secretbox.fr.
Can we add options to your gift box offers?
The gift boxes from Les Haras Hotel in Strasbourg can be customized to your liking, with various options depending on the chosen services. You can offer a signature treatment, a sewing experience, or a gift voucher with a free amount, among others. The gift boxes are available on les-haras-hotel.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can customize the packaging to your liking at les-haras-hotel.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. The gift boxes from Les Haras Hotel in Strasbourg, les-haras-hotel.secretbox.fr, offer a variety of services for an unforgettable moment.
How do I request a refund for a gift box purchased online?
For a refund of your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our establishment les-haras-hotel.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your gift box for Les Haras Hotel, a duplicate can be issued subject to availability. You can pick up your gift voucher from Monday to Friday, 9 AM to 1 PM directly at the establishment les-haras-hotel.secretbox.fr.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at les-haras-hotel.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the establishment les-haras-hotel.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box from our establishment les-haras-hotel.secretbox.fr is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of les-haras-hotel.secretbox.fr. The service can be booked by indicating the gift voucher number.
What should I do if the received box is damaged or contains an error?
If your gift box for Les Haras Hotel is damaged or contains an error, a photo of the damaged box will allow us to process your request quickly according to the conditions of the establishment les-haras-hotel.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
The possibility of refunding a gift box depends on the general terms and conditions that you will find on the gift box description page at les-haras-hotel.secretbox.fr.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box from Les Haras Hotel must be used before its expiration date. If this date is exceeded, the gift box can no longer be used. We invite you to check the validity conditions at the time of purchase, on our website les-haras-hotel.secretbox.fr.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the establishment les-haras-hotel.secretbox.fr.
How can I redeem the cashback?
To collect your gift box, you can pick it up directly at Les Haras Hotel in Strasbourg from Monday to Friday, 9 AM to 1 PM. The recipient can then book their dates with the establishment to enjoy their service, by providing the gift voucher number. Your gift box is available in digital format upon purchase at les-haras-hotel.secretbox.fr.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are indicated in the general terms and conditions of sale at the time of purchase. At les-haras-hotel.secretbox.fr, you can redeem your gift voucher from Monday to Friday between 9 AM and 1 PM.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from our establishment les-haras-hotel.secretbox.fr are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for gift boxes at les-haras-hotel.secretbox.fr. Check the available dates during your booking to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at Les Haras Hotel is subject to the availability of the establishment. To fully enjoy your service, it is advisable to book as soon as possible, indicating the gift voucher number.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can regain access to your account at les-haras-hotel.secretbox.fr.
Do I need the gift box number to make a reservation with a gift box?
To book your service with a gift box, have your gift box number ready. This number is required to validate your reservation at our establishment les-haras-hotel.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. You can book your dates at Les Haras Hotel in Strasbourg, les-haras-hotel.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at Les Haras Hotel may vary depending on holidays. To fully enjoy your experience, check availability directly with the establishment at les-haras-hotel.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates directly with Les Haras Hotel in Strasbourg, les-haras-hotel.secretbox.fr.
Can I book online with my gift voucher?
The reservation of your gift box at Les Haras Hotel is made from Monday to Friday, 9 AM to 1 PM. The beneficiary can book their dates with the establishment and enjoy their service at our facility les-haras-hotel.secretbox.fr.
Can I make a reservation by phone with my gift box?
Telephone reservations with a gift box are possible at Les Haras establishment, les-haras-hotel.secretbox.fr.
Can I make a reservation by email with my gift box?
To book your gift box, you can send an email to [email protected] indicating the number of your gift voucher. You can also book by phone at 03 90 20 50 00. Reservations are possible from Monday to Friday, 9 AM to 1 PM at our establishment les-haras-hotel.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment les-haras-hotel.secretbox.fr.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. To collect your gift voucher, please come to the hotel Les Haras in Strasbourg from Monday to Friday, 9 am to 1 pm at les-haras-hotel.secretbox.fr.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. To enjoy your service, you can book your dates directly with our establishment les-haras-hotel.secretbox.fr.
Can my gift box be used all at once?
Your gift box for Les Haras Hotel in Strasbourg can be used in one go. To enjoy your service, you can book your dates directly with the establishment at les-haras-hotel.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the services offered by Les Haras Hotel in Strasbourg, a 4-star establishment combining elegance and well-being with a spa by CODAGE. To book, simply provide us with the gift voucher number by email at [email protected] or by phone at 03 90 20 50 00. les-haras-hotel.secretbox.fr
Is my gift box valid in only one establishment?
Your gift box is valid for the services offered by Les Haras Hotel in Strasbourg, a 4-star establishment combining elegance and well-being, with a spa by CODAGE and a brasserie signed by the starred chef Marc Haeberlin. To enjoy your gift box, you can book your dates directly with the establishment at les-haras-hotel.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of our establishment les-haras-hotel.secretbox.fr.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. It can only be used by you, the beneficiary of the box, to enjoy the services offered by our establishment les-haras-hotel.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site when using your gift box, according to the conditions of the establishment les-haras-hotel.secretbox.fr. These terms are specified on your gift box.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at Les Haras Hotel. Reception hours for collecting your gift voucher are from Monday to Friday, 9 AM to 1 PM, at our establishment les-haras-hotel.secretbox.fr.
Do you accept pets?
The presence of pets at Les Haras Hotel depends on the establishment's conditions. The elegant and minimalist rooms of our 4-star hotel in Strasbourg offer a luxurious setting to relax, at our establishment les-haras-hotel.secretbox.fr.
How do I proceed with reserving my gift voucher?
The reservation of your gift voucher is made directly with Les Haras Hotel. The lucky recipient can choose their stay dates and enjoy their service at our establishment les-haras-hotel.secretbox.fr.
Do I need to create a customer account to purchase a gift box?
To redeem your gift voucher, you can visit Les Haras Hotel from Monday to Friday, 9 AM to 1 PM. Creating a customer account is not necessary to use your gift box, which you can book directly with the establishment at les-haras-hotel.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments. For more information on the terms of use, you can consult the details of your gift box at les-haras-hotel.secretbox.fr.
What are the check-in and check-out times?
Check-in at les-haras-hotel.secretbox.fr is from 3 PM onwards, and check-out is by noon on the day of departure. Early check-in and late check-out are available for an additional charge of 50% of the daily rate, subject to availability.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. For example, you can opt for a signature treatment, an exfoliating massage, or a custom treatment, among other options available at our establishment les-haras-hotel.secretbox.fr.
What is the difference between a gift box and a free amount voucher?
A gift box for Les Haras Hotel offers you a choice among predefined wellness experiences, while an open amount voucher allows you to pay for the service of your choice up to the amount you have selected. Enjoy these options at our establishment les-haras-hotel.secretbox.fr.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website les-haras-hotel.secretbox.fr. You can consult them before your purchase to know the details and the terms of use.
How do I use a gift box during booking?
To use your gift box, book directly with Les Haras Hotel by mentioning the gift voucher number. The recipient can choose their stay dates and enjoy their service at our establishment les-haras-hotel.secretbox.fr.
Can the gift box be transferred to a third party?
The Les Haras Hotel gift box can be given to a third party. Simply enter the recipient's name during the order or add it later. The recipient can then book their dates at the establishment les-haras-hotel.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. You can redeem your gift voucher from Monday to Friday, 9 AM to 1 PM at Les Haras Hotel in Strasbourg les-haras-hotel.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box for Les Haras Hotel, a duplicate or a digital box will be sent to you according to the conditions of the establishment les-haras-hotel.secretbox.fr.
What is the validity period of a gift box?
The gift boxes from les-haras-hotel.secretbox.fr are valid for 730 days following the purchase date.
Are children allowed?
Les Haras Hotel Strasbourg, les-haras-hotel.secretbox.fr, is a 4-star establishment offering elegant rooms and a wellness area with SPA by CODAGE. However, it is not specifically mentioned whether children are accepted. For an optimal experience, it is advisable to check directly with the establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment les-haras-hotel.secretbox.fr.
Is the spa access private?
Access to the spa at our establishment les-haras-hotel.secretbox.fr is included in certain gift boxes, such as the seasonal treatment or the CODAGE exfoliating massage. Specific details are indicated in the description of each box.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences and personalized treatments at our establishment les-haras-hotel.secretbox.fr. You can give signature treatment sessions, relaxing massages, or custom treatments, tailored to your preferences.